Medi-Cal Dental Provider Contact Information

Providers may call Medi-Cal Dental toll-free at (800) 423-0507.

When calling for information or inquiries it is important that the dental office be prepared with the following proper information, where applicable.

  • Patient Name
  • Patient Medi-Cal Identification Number
  • Billing Provider Name
  • Medi-Cal Dental Provider Number
  • Type of Treatment
  • Amount of Claim or TAR
  • Date Billed
  • Document Control Number
  • Check Number

The Telephone Service Center Representatives are available to answer phone calls between 8:00 a.m. and 5:00 p.m., Monday through Friday.

Patient history, claim/TAR status, or financial information can be accessed between 2:00 a.m. and 12:00 midnight, seven days per week, using the automated Interactive Voice Response system.

General program information is available 24 hours a day, seven days a week, using the automated system.

Provider Toll-Free Menu Options, and instructions for using the automated system are detailed in the Medi-Cal Dental Provider Manual.


For automated messages providing member eligibility information, phone the Automated Eligibility Verification System (AEVS) at (800) 456-2387. When prompted, enter the information found on the Benefits Identification Card (BIC ID).

For assistance with the eligibility message or the Medi-Cal website, call the Internet Help Desk at (800) 541-5555.

Mailing Address

Medi-Cal Dental
California Medi-Cal Dental Program
P.O. Box 15609
Sacramento, CA 95852-0609